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Privacy Policy

A legal disclaimer

Effective date: October 9, 2025

This Privacy Policy describes how OmniWorx collects, uses, discloses, and protects personal information when you contact us, request services, visit our website, or otherwise interact with our business. By using OmniWorx services you consent to the practices described below.

Information We Collect

  • Contact information: full name; email address; phone number; postal address; emergency contact.

  • Service details: property address; service requests and preferences; photos of work sites; scheduling and access instructions.

  • Payment and billing: billing name and address; credit card or other payment information when provided to our payment processor; invoices and transaction records.

  • Communications: messages, emails, texts, and voicemail you send to us; notes from customer service interactions.

  • Technical and usage data: IP address; device and browser information; analytics and cookies when you visit our website.

  • Optional sensitive or special categories: any health or accessibility information you voluntarily provide to help us perform services (we do not request medical or highly sensitive data).

How We Collect Information

  • Directly from you when you request an estimate, schedule work, pay invoices, sign contracts, or contact customer support.

  • Automatically through website cookies, analytics tools, and server logs.

  • From third parties such as payment processors, referral services, or background-check providers when necessary to deliver services.

How We Use Information

  • To provide and manage services including windows, gutters, pressure washing, painting, landscaping, holiday light installation, estimates, scheduling, and post-service follow-up.

  • To process payments and send invoices.

  • To communicate appointment reminders, service updates, promotions, and responses to inquiries.

  • To improve our services and website through analytics and customer feedback.

  • To protect safety and legal rights by investigating incidents, preventing fraud, and complying with laws and lawful requests.

Sharing and Disclosure

  • Service providers and contractors: payment processors, scheduling platforms, background-check companies, cloud storage, and other vendors that perform services on our behalf.

  • Business transfers: in connection with a sale, merger, reorganization, or acquisition of OmniWorx assets.

  • Legal and safety purposes: when required by law, to respond to legal process, to protect safety, or to enforce our terms.

  • With your consent or at your direction.

  • We do not sell personal information for monetary consideration.

Cookies and Tracking

  • Website cookies and similar technologies collect technical and usage information to operate the site, analyze performance, and deliver a better user experience.

  • Choices: you can disable cookies via your browser settings, but some site features may not function properly.

Data Retention

  • We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes.

  • Retention periods vary by category of data and applicable law.

Security

  • We maintain administrative, technical, and physical safeguards reasonably designed to protect personal information against unauthorized access, use, alteration, and disclosure.

  • No system is perfectly secure; if a security incident affects your data, we will respond in accordance with applicable law and notify affected individuals when required.

Your Rights and Choices

  • Access and correction: you may request access to or correction of your personal information we maintain.

  • Deletion and portability: where required by law, you may request deletion of your data or a copy in a portable format.

  • Marketing preferences: you may opt out of promotional communications at any time by following the unsubscribe instructions in the message or contacting us directly.

  • Do Not Sell My Personal Information: residents of jurisdictions with specific rights (for example, California) may have additional choices; contact us to exercise those rights.

  • Requests to exercise rights should include sufficient information for us to verify your identity and locate the relevant information.

Minors

  • Our services are not directed to children under 18. We do not knowingly collect personal information from minors without parental consent. If you believe a child’s information has been provided to us without consent, contact us to request removal.

Third Party Links

  • Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties. Review the privacy practices of any site you visit.

Changes To This Policy

  • We may update this Privacy Policy to reflect changes in our practices or legal requirements. The effective date at the top will indicate when the policy was last revised. Material changes will be communicated through our website or direct notice when appropriate.

Contact Information

  • For questions, requests to access, correct, delete, or exercise other privacy rights, or to report a concern, contact:

  • OmniWorx

  • Email: omniworxllc@gmail.com

  • Phone: 513-257-9269

  • Mailing address: 1658 Fay Road, Goshen, OH, 45122

Govering Law

  • This Privacy Policy is governed by the laws applicable to the jurisdiction where OmniWorx operates and does not limit any rights you may have under local law.

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